Patient Privacy Notice
Last updated: September 1, 2026
EMERGE provides technology used by healthcare providers and patients.
Because of this, there are two important privacy relationships to understand.
Your healthcare provider controls your clinical record
When you use EMERGE with a doctor, nurse practitioner, therapist, clinic or other healthcare organization, that provider will normally be responsible for your medical record.
EMERGE provides the technology used to securely process and store information on the provider’s behalf.
For questions about your clinical record, including access or correction, contact your healthcare provider.
EMERGE is responsible for certain information about your EMERGE account
EMERGE is responsible for personal information we collect for our own purposes, such as account-security information, communications with our support team and information required to operate the patient application.
Information you may provide
Depending on how you use EMERGE, information may include:
- name and contact information;
- date of birth;
- health card information;
- appointment information;
- health history;
- medications and allergies;
- intake forms;
- messages;
- documents;
- prescriptions;
- referrals;
- information shared during virtual care; and
- information used by AI-enabled features.
Why your information is used
Information may be used to:
- create and secure your account;
- connect you with your healthcare provider;
- schedule appointments;
- complete intake forms;
- support virtual care;
- allow healthcare providers to document care;
- provide prescriptions, referrals or requisitions;
- send healthcare and appointment communications;
- support billing;
- operate AI-enabled functionality; and
- keep the Platform secure.
Artificial intelligence
EMERGE includes AI-enabled features.
These may help patients or healthcare professionals transcribe, summarize, organize or explain information.
AI-generated information can be incomplete or inaccurate. It should not be treated as a replacement for healthcare advice.
Where an AI feature processes information from a healthcare encounter, additional notice or consent may be provided as required.
Information processed through EMERGE AI features is not used to train general-purpose AI models for unrelated customers without appropriate authorization.
Who receives information?
Your information may be made available to:
- healthcare providers involved in your care;
- staff authorized by your healthcare provider;
- organizations selected by your provider for referrals, prescriptions, testing or other healthcare purposes;
- approved EMERGE service providers required to operate the Platform; and
- organizations or authorities where disclosure is required or permitted by law.
EMERGE does not sell your personal health information.
Where information is processed
EMERGE uses Canadian hosting for clinical information where required by the applicable healthcare service or agreement.
Some supporting services may involve processing outside Canada where permitted.
Your healthcare provider can provide information concerning the configuration applicable to their clinic, and questions may also be directed to privacy@getemerge.ca.
Your choices and rights
Depending on applicable law, you may have rights concerning access, correction and consent.
Clinical record requests should normally be sent to the healthcare provider responsible for your record.
Questions concerning your EMERGE account or EMERGE’s own privacy practices can be sent to:
Protecting your account
You can help protect your information by:
- using a unique password;
- enabling available security features;
- keeping authentication codes private;
- signing out on shared devices; and
- reporting suspicious account activity.
Questions
EMERGE Healthcare Co.
Chief Privacy Officer