Security and trust
You are not just buying software. You are choosing a partner for your patients’ data.
Privacy and security come first with healthcare data. EMERGE is built with multiple layers of protection and is transparent about how it works.
PHIPA compliant
Built to comply with Ontario’s Personal Health Information Protection Act.
SOC 2 Type II
An independent audit of security, availability, processing integrity, confidentiality and privacy.
Hosted in Canada
Customer clinical data is hosted in Canadian cloud regions.
Encrypted
Encrypted in transit and at rest, using modern transport encryption and strong industry-standard cryptography.
Backed up
Backup and recovery procedures support restoration after an operational or security event.
Access you control
Every user has their own account. Account owners control access to charts, billing and schedules by role.
Your records, your control
Your clinic remains in control of its clinical records. EMERGE securely processes and stores them on your behalf.
Inside the product
Your own Security Center.
Manage security policies and access rules, and review alerts and audit logs from one screen. It helps your clinic meet its own privacy and security obligations, not just ours.
Alerts
Detection rules
Sample data for illustration
Documents
Policies
Security questions.
Where is EMERGE data stored?
Customer clinical data is hosted in Canadian cloud regions. Physical security is managed by approved cloud and data-centre providers with independent assurance programs. See the Security White Paper for details.
How is EMERGE data secured?
Data is encrypted in transit using modern transport protocols such as TLS 1.2 or later, and sensitive production data is encrypted at rest using strong industry-standard cryptography such as AES-256 or equivalent controls.
How is EMERGE data accessed?
Each user has their own account secured by a unique username and password. Account owners control access permissions for each user, including access to patient charts, billing records and schedules.
How is EMERGE data backed up?
EMERGE maintains backup and recovery procedures to support restoration after an operational or security event. Backups containing sensitive information are protected with controls appropriate to that information.
Who owns EMERGE data?
Account information is covered by our privacy policy. Patient data (charts, profiles, appointment history and so on) always remains yours. EMERGE acts as an agent, storing patient data on your behalf.
Questions about privacy or security?
privacy@getemerge.ca · support@getemerge.ca · +1 (800) 674-8090